FAQ
About Our Site
Q: What are the payment options available?
A: We currently accept payment from Visa, MasterCard, and PayPal.
Q: Is it safe to pay using a credit card?
A: Yes, Our website is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and e-commerce hosting is secure.
About the Purchase
Q: How do I make a purchase?
A:
Step 1: After finding the item that you wish to purchase simply click the “Buy Now” button or ''ADD TO CART'' located to the right of the product to add it to your cart. You can continue to shop and add things to your cart following this.
Step 2: Click on the “Visit Checkout” button located at the top right of your screen. From here the webpage will guide you through the payment and delivery process. You can use Paypal or Pay by Visa/ MasterCard.
Step 1: After finding the item that you wish to purchase simply click the “Buy Now” button or ''ADD TO CART'' located to the right of the product to add it to your cart. You can continue to shop and add things to your cart following this.
Step 2: Click on the “Visit Checkout” button located at the top right of your screen. From here the webpage will guide you through the payment and delivery process. You can use Paypal or Pay by Visa/ MasterCard.
Step 3: After filling out your email and address details, click continue to shipping method. Then you need to select the delivery options.
Step 4: Click ''Continue to payment method'' and finish the checkout process.
Q: I have changed my mind about a purchase, can I get a refund?
A: We will only provide full refunds on faulty, damaged items, or those that have been found to be incorrectly advertised.
However, we do understand that people change their mind. If this is the case that you are more than welcome to return the product back to us within 7 days for a full store credit less any shipping and handling costs.
All products must be in an "as new" condition, and be returned in its original packaging, unopened, with all original accessories and manuals.
However, we do understand that people change their mind. If this is the case that you are more than welcome to return the product back to us within 7 days for a full store credit less any shipping and handling costs.
All products must be in an "as new" condition, and be returned in its original packaging, unopened, with all original accessories and manuals.
About Delivery
Q: Do you ship to PO Box address? What about addresses outside New Zealand?
A: No we are not able to deliver products to PO Box addresses please be sure to enter an alternative address as you may risk delaying the shipping of the order. However, we are currently unable to ship goods outside of New Zealand.
Q: What shipping options do I have? What if no one at home when Courier delivery the item?
A: There are two shipping options: Signature Required Delivery and Non-signature Delivery.
* If the item is Signature Required Parcel, the courier driver will leave you a card with the collection instructions at your entrance/in your mailbox. Please contact Courier to arrange re-delivery or alternatively, you are welcome to collect your parcel at the depot. Please note, a photo ID will be required while collecting the parcel from the depot. Your local Courier depot will keep your parcel for a maximum of 7 days before your item(s) get returned to us. We are not able to bear the cost of redelivery if the parcel is returned back to us following a delivery issue.
* If the item is Non-signature Required upon Delivery, courier driver will leave the item in a “safe” place at your property if no one is at home. If you cannot find your item at your front door, please do not be panic! Check all the possible places around your property, such as “garden, backyard, back door etc…” Sometimes courier drivers do leave items at these “secret spots” to make sure the item is safe! However, if an item claims to be lost after delivery, we as the supplier will not bear any responsibilities. Therefore, we strongly recommend you to choose the Signature-Required Delivery option, as it is 100% guaranteed that you will receive the item.
* If the item is Signature Required Parcel, the courier driver will leave you a card with the collection instructions at your entrance/in your mailbox. Please contact Courier to arrange re-delivery or alternatively, you are welcome to collect your parcel at the depot. Please note, a photo ID will be required while collecting the parcel from the depot. Your local Courier depot will keep your parcel for a maximum of 7 days before your item(s) get returned to us. We are not able to bear the cost of redelivery if the parcel is returned back to us following a delivery issue.
* If the item is Non-signature Required upon Delivery, courier driver will leave the item in a “safe” place at your property if no one is at home. If you cannot find your item at your front door, please do not be panic! Check all the possible places around your property, such as “garden, backyard, back door etc…” Sometimes courier drivers do leave items at these “secret spots” to make sure the item is safe! However, if an item claims to be lost after delivery, we as the supplier will not bear any responsibilities. Therefore, we strongly recommend you to choose the Signature-Required Delivery option, as it is 100% guaranteed that you will receive the item.